Cancellation Policy

To ensure fair access to classes and the best experience for all clients, we kindly ask that you adhere to our cancellation policy.

Class Cancellations:

Classes must be cancelled at least 16 hours prior to the scheduled start time

Cancellations made within 16 hours of the class will result in the loss of the class credit

Failure to attend a booked class without cancelling (“no-show”) will result in the loss of the class credit.

Membership Cancellation:

Notice Period:

• To cancel your membership, you must provide 21 days written notice via email or through your account

Pausing/Freezing Memberships:

• Members may pause their membership for up to 3 weeks per calendar year for holidays, injury or personal reasons
• Memberships automatically resume after the pause period
• Pause requests must be submitted at least 7 days before the desired start date

Refunds:

• Memberships are non-refundable
• Any prepaid classes or sessions are non-transferable unless otherwise agreed

Billing:

• Monthly membership fees continue until the 30-day notice period is served
• Paused memberships suspend billing for the duration of the freeze

Exceptional Circumstances:

• Extended medical leave or exceptional circumstances may be considered on a case-by-case basis

Late Arrivals

For safety and to avoid disruption, clients arriving more than 5 minutes late may not be permitted to join the class. In this case, the session will be treated as a late cancellation/no show.

Private & Semi-Private Sessions:

A minimum of 16 hours notice is required to cancel or reschedule.

Late cancellations or no-shows will be charged in full.

Waitlist Policy

If you are added to a class from the waitlist, you are responsible for attending

Please remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation fees

We understand that plans can change and we always do our best to be fair while respecting our instructors time and other clients